“With Live Maps, we can start troubleshooting the root cause of an outage, not the symptom of the outage itself. In fact, we can often address the root cause before the effect is even reported. Previously, we would respond and begin trouble shooting at the ‘effect’.”
“Live Maps helped us change the way we look at IT – from a traditional way of measuring the availability of individual applications and components of the IT infrastructure to a more end-to-end service experience.”
“Five minutes after I installed the license, I created the first service and asked myself how I survived without it the last 2 years. The SLA widget for the SCOM dashboards provides a great overview with fewer click-throughs needed.”
“Live Maps provides the context necessary for us to properly find the most important SCOM alerts. Understanding the service’s context has really helped us zero in on what alerts we need to act upon in SCOM.”
“We had a vision – we wanted a dashboard that would alert us when something was offline, without having to wait for our internal or external customers to report the problem. Live Maps has helped us realize that vision.”
“There’s so much more awareness on service and rapid problem resolution. Plus, our junior staff can take problem diagnoses much further than before, freeing up the time of our Level 3 engineers.”
“We never had an effective overall perspective before. We had to create it our heads from all the detail. Plus, the ability to drill-down from map to map, all the way to a single node, is priceless. This product is exactly what I was looking for.”
“We save a lot of time with Savision. We can instantly distinguish which IT problems are affecting operations from those that aren’t, and can begin troubleshooting in a matter of seconds.”
“Live Maps provides an awesome touch point of common understanding between the IT department and non-IT Executives.”
“Savision Live Maps can help even if there is no problem because it puts you in control – directly see changes and problems in the environment as they happen and before end users are impacted.”
“We wanted to simplify SCOM for our technical staff across the company to create faster resolutions. With Live Maps and SCOM, we have visualizations that help L1 technical support engineers to identify the root cause quickly. This is a significant improvement for a complex IT infrastructure landscape.”
“Our employees are more productive and our customers are happier.”
