04 February 2016 how to – advanced Chris Malay 3 min read
From time to time, a request will come into support that is unique or presents itself as a different way of doing things. However, after you think about it for a while, you begin to realize this is something that others may not have thought of, but may also want to do. This is a story about one of those special requests.
A customer recently emailed us because he wanted to know if there was a way to have the status of the Service in the Live Maps Service Overview show only the current status of the End-User perspective. By default, the Services Overview, will show the worst state of either the End-User, Application, or Infrastructure perspectives. In some environments, this can make the Service Overview look like a sea of RED especially if you have problems in a bunch of services. The overall impact to End-Users may not be affected because of redundant systems. You can see that by looking at the End-User Perspective, but that doesn’t always jump out at you.
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That may be because the Service tile has always been a bit larger than any of the perspective views. Or, it could be that the supervisor always thinks things are far worse than they actually are. What the customer wanted in his support request, was something more along the lines of this:
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As you can see, it gives a different way to easily recognize if the End-Users are impacted, versus our normal health roll-up monitors. It also can draw your attention to those that have an End-User impacted by an outage.
Savision’s Live Maps uses several dependency monitors to create the status of the Services and different Live Maps views. With some simple editing, anyone can change the behavior of a Live Maps view. We have blogged about this previously:
This is the first time someone wanted to change the status behavior of a service.
I first started by disabling some of the basic monitors for a single service. This worked for a single service. However, if you have several services, this would take some time to do. I began looking deeper into how to change this globally for all services. If you are interested in making this kind of change on all of your services, the step-by-step instructions can be found in the following Knowledge Base (KB) article.
I have attached the Management Pack I created during the writing of the KB article to make it easy on everyone that wishes to have the Service status display only the End-User status. You can find that MP attached to the bottom of the KB article.