17 May 2016 blogs Matthew Carr 3min read
Despite the many new technologies brought to the datacenter in the past 10 years, the relative maturity of organizations’ IT operations has remained constant. The focus remains on fire-fighting and buying technologies to fix problems, rather than focus on strategic technology purchases that can drive innovation and be more competitive in the market:
Taking the Gartner IT Maturity model in a monitoring context, most organizations remain somewhere between levels 2-Committed & 3-Pro-active. Using infrastructure and Application Performance monitoring, IT operations are becoming more Pro-Active. However, IT is still not a real business partner, as organizations struggle with siloed teams working with their own tools that remain disconnected from the technical Service Desk and the business. With increased pressure of the business for IT to deliver and demands on service delivery going up while budgets keep plummeting, being able to run a successful IT environment that adds value to the business becomes quite challenging. In order to move to the next level and ideally achieve the highest maturity level, IT departments need to be able to see high volumes of their complex technical data in a business context. You can read more about IT maturity on our previous blog posts “Have you defined your organization’s IT maturity” and “Judging your organization’s IT maturity“.
In order for organizations to become ITILv3 compliant, they need to employ a common framework of the IT Business Service: meaning less focus on individual IT components and applications, and more focus on the services and related business indicators to ensure that IT can add value, focusing on driving innovation in a modern DevOps environment. The key is to integrate and unify those siloes so that everyone starts from the same view of the Business Service, but can still deep-dive into their domain tools to perform root-cause analysis. For this, it is necessary to take a new approach and unify three distinct separate markets: IT Monitoring, IT Service Management, and Business Intelligence. This new segment is known as Business Service Intelligence (BSI).
Business Service Intelligence (BSI) is an approach that unifies and aligns IT with the business, allowing IT teams to see the actual and potential impacts of service outages on the company. By combining these three separate disciplines, BSI ensures everyone is on the same page by providing a holistic view of the entire IT landscape and delivering information for both IT and business stakeholders. It provides historical, current and predictive status of the business service so problems can be avoided before they happen or can be prioritized and resolved faster based on their financial impact to the business. Business Service Intelligence respects the underlying best-in-class solutions that individual teams prefer to use, meaning that a good solution does not replace existing monitoring and ITSM systems, but rather it gathers dispersed data from these multiple data sources, consolidating it in one place.
Savision just launched a powerful, brand-new Business Service Intelligence solution that allows organizations to aggregate, analyze and act upon dispersed data from their existing monitoring and ITSM systems. It gives organization’s operational transparency and the capability to see dependencies between a mix of cloud and traditional systems. Unity iQ integrates them by consolidating the data in one place, measuring it against business KPIs and giving all teams a true health state of their complete IT environment. It presents complex and technical data within a holistic view so everyone can understand the business context and speak the same language.
Do you want to know more about:
About Matthew Carr
Savision’s Business Intelligence Manager
Matthew is a Business Intelligence Manager at Savision. After having spent over 6 years at Cisco as an Accountant & Revenue Specialist, and 3 years at Clever Communications & Belkin as a Finance Manager, Matthew entered the software community in January 2011 when he joined Savision. Here, he is responsible for growing the Savision reach through tech and commercial partnerships. Matthew is a graduate from the University of Manchester and is also a chartered accountant.
New version available soon
Unity iQ is the first version and still in development. Soon we will launch a new version, which will be a revolutionary approach to manage your IT infrastructure. Our newest solution will use concepts from the consumer world and will be the fastest, most intuitive solution for dealing with the vast amounts of data generated by IT Management systems. Whether you are an IT manager looking to improve your SLA’s, or a highly specialized IT Engineer responsible for managing a complex network, our new version will revolutionize the way you work today.
Please contact us if you like to learn more or if you like to be among the first to try it.