21 April 2016 blogs Dennis Rietvink 8 min read
In case you are not familiar with Savision’s flagship solution, Live Maps enables you to visualize and understand the availability of your business-critical services. With Live Maps you can easily model your key business services and immediately see valuable information about their health and performance. Many of our customers have custom applications and services that they need to model, however, many of them also use the same key Microsoft applications like Microsoft Exchange, Microsoft Active Directory and Microsoft SharePoint.
Within previous releases of Live Maps, we had already provided a collection of out-of-box services on those applications to help make it easier for customers to manage their current infrastructure. We have been providing since then out-of-box support for many of these business-critical and commonly used applications through management packs that are quick and simple to import. They are easy-to-deploy service models that leverage the knowledge of your IT and application experts and allow them to visualize the health of your applications in an intuitive and yet detailed manner. In part 1 of this blog, we described the other 3 out-of-box features that were part of the release of Live Maps v8. In case you missed it, the previous blog covered:
- Exchange 2010
- Configuration Manager 2012
- Skype for Business 2015
This blog describes the 3 remaining out-of-box services out of the 6 that were shipped as part of Live Maps v8:
- Windows DNS
- Windows DHCP
- Windows Remote Desktop Services
These services cannot be defined as a business service because they are not directly customer facing. They are however essential for business services to function. In the literature they are usually referred to as IT services or Infrastructure services. Live Maps allows you to define the dependencies between services so it is directly clear when the root cause of your business service outage is due to a failing IT service.
Windows DNS & Windows DHCP
The Windows DNS & Windows DHCP out-of-box services are dependent on the respective discovery and monitoring management packs from the catalogue. The Service Discovery wizard in the Live Maps Authoring console that is used to import the out-of-box service will verify if these management packs are installed.
The DNS and DHCP services show a combination of the application health, based on the server role objects from the application management packs, and the infrastructure health, based on the Windows Operating System and logical disk health from the Windows Server Operating System management pack.
Windows Remote Desktop Services
The Windows Remote Desktop Services (RDS) service details the application health of the services one level deeper because the underlying management packs discovers different application roles that make up the health of the services. Next to the application health, the services also contain the infrastructure health, based on the Windows Operating System and logical disk health from the Windows Server Operating System management pack.
By default the RDS service management pack doesn’t come with syntactic transaction monitors. A simple of way creating a transaction monitor for RDS to check if it is still accessible from multiple locations is to create a TCP Port monitor to port 3389. This functionality comes by default with SCOM and the authoring steps can be found here. Although this is not a real end-to-end check, at least it tells you that the RDS service is still accessible from the different agent locations. Once the syntactic transaction monitors have been created, you can add them to the service model using the Live Maps Authoring console.
We are continuously improving our solutions, so stay tuned for future releases. With Live Maps and its new features, you can do so much more when using SCOM. If you still don’t have Live Maps, then try it out now.
Dennis co-founded Savision in late 2006 with Douwe Van de Voort, and is responsible for product management, professional services and sales support. He has over 12 years of systems management, architecture design, and deployment experience working for Fortune 500 companies at EDS (now Hewlett Packard) and other firms.He is the co-architect of multiple innovative (patented) systems and management products used globally at EDS to centrally manage Microsoft-based infrastructures of their large accounts.
As an infrastructure architect for multiple projects, Dennis specializes in maintaining communication with customers and translating business requirements into technical architectures. He worked for many global accounts like Dow Chemicals, DSM, Aegon and the Dutch Railways.
Dennis studied Computer Science at the Hogeschool of Etten-Leur, the Netherlands.